Warranty
SHILOH/ ASPECT/ ECLIPSE
W.W. WOOD PRODUCTS LIMITED WARRANTY
W. W. Wood Products, Inc. (“we” or “us”) warrants to the original consumer purchaser (“you”) that our finished and/or laminated Shiloh cabinetry (the “Cabinetry”) will be free from defects in materials and workmanship under normal residential usage for ten (10) years at the Cabinetry’s original site of installation, subject to the terms, exclusions, and conditions below.
This warranty covers only products manufactured by us. This warranty does not cover Cabinetry that is ordered and manufactured unfinished. This warranty does not cover third-party accessories (including, but not limited to, trash roll-outs, pull out spice racks, and mechanical or electrical items such as ventilator power units) that are shipped with our Cabinetry. This warranty is not transferable. A dated receipt as proof of purchase is required to obtain the benefits from this warranty. Further, this warranty is only applicable to our Cabinetry used in residential applications within the United States, and excludes all industrial, commercial, and business usage. Should defects in material or workmanship be shown to exist in our Cabinetry, we, at our sole discretion, will repair or replace any such defective product covered by this warranty. This warranty does not cover deterioration due to normal wear and tear, misuse, abuse, accident, neglect, alteration, mishandling, improper installation, improper storage, failure to provide reasonable and necessary maintenance, water damage, exposure to excessive heat, cold, humidity, or fluctuations in temperature or humidity, damage from flood, fire, earthquake, tornado, or other acts of nature, or from any source or occurrences beyond our control. Cabinetry must be stored and installed in a self-contained environment that maintains year-round environmental controls to prevent exposure to extreme humidity or extreme temperature fluctuations. Failure to maintain these controls will void this warranty. Wood, as well as the finishes and laminates, vary in color and characteristics and will exhibit changes as they age and from normal wear. For example, painted face frames, doors, drawer fronts and other painted products may have visible cracking around joint areas as wood expands and contracts with changes in humidity and temperature. We utilize both solid and veneered wood materials in our products. Due to normal variations in the density and graining of wood itself, the same stain applied to another piece of the same wood species may result in a somewhat different appearance. Further, wood may darken or lighten with time. Light (both natural and man-made), smoke, grease/oils, household cleaners, or other environmental conditions will also affect the color of Cabinetry over time. Additionally, exposure to abrasive chemicals or solvents can cause the finish to fail. These occurrences are considered to be the nature of the materials and are not covered under this warranty. We reserve the right to alter design, specifications, and materials without obligation to make similar changes to products previously manufactured. The repair or replacement is contingent upon the current product offerings and construction within our product line at the time of the warranty claim. As such, we reserve the right to replace affected components with a new component of the same style, or with a component that is of a similar and comparable style within our current product line. If components are replaced, we cannot guarantee that the finish of these replacements will exactly match the finish and appearance of the original components. We make no other warranty of any kind—express or implied. The implied warranties of merchantability and fitness for a particular purpose and all other warranties, express or implied, are excluded from this transaction and shall not apply to the goods sold unless the goods are “consumer products” as that term is defined by the federal Magnuson-Moss Warranty Act.
THIS WARRANTY DOES NOT COVER, AND WE WILL NOT BE LIABLE FOR, ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, any shipping costs, removal or installation costs, loss of time, loss of use, loss of revenues, ETC.)
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To file a warranty claim request, contact the place of business where you originally purchased the product and provide them with a copy of your dated proof of purchase. The original seller will obtain information from you to complete a warranty request and forward the request in writing to us. If you experience difficulty in obtaining assistance from the seller, please provide your information, the nature of the defect, and a copy of your dated proof of purchase to: W. W. Wood Products, Inc., P.O. Box 50, Dudley, MO 63936, Attn: Warranty Department. We may, at our sole discretion, require the product to be returned for inspection, with transportation charges prepaid by you, prior to honoring a claim.
Effective October 1, 2016
POLICIES AND PROCEDURES
Guarantee:
W.W. Wood Products Inc., manufacturer of Shiloh Cabinetry, guarantees its cabinets to remain free from defects in material and workmanship under normal residential use, for a period of three years for standard finishes and two years for painted finishes from date of purchase. Within the warranty period W.W. Wood Products agrees to repair, FOB its factory, or furnish without charge FOB its material or workmanship within said period. All defective items must be returned to the factory before replacement or credit will be issued… This warranty does not cover products that have had normal wear and tear, misuse, abuse, improper storage, improper installation, exposure to extremes in temperature or humidity, cleaned improperly, or been changed or modified. In addition, variations in color and grain pattern are natural characteristics of wood and are not covered by this warranty. In no event shall this warranty cover the cost of installation, removal or replacement, subsequent damage to other products used in conjunction with Shiloh Cabinetry, such as plumbing fixtures, counter tops, or appliances. This warranty is non-transferable and is in lieu of all other warranties, expressed or implied. W.W. Wood Products Inc. reserves the right to discontinue models and/or make changes in price, material, equipment and specifications at any time without written notice.
CABINET SPECIFICATIONS AND CONSTRUCTION DETAILS
Hardware:
Decorative hardware is not provided through W. W. Wood Products Inc. Hinges: Blum 1/2″ overlay concealed, 1 1/4″ overlay concealed, & 110° inset hinges are soft close, & 6 way adjustable. Bi-fold hinged doors not available with soft close. Double demountable, 1/2″ overlay knife, and 1/4″ overlay knife (3/8″ inset) are self-closing & 6-way adjustable. Doors: Door rails – All door rails are solid kiln dried lumber.
Door panels:
Door panels for stained finishes or painted finishes with character techniques are solid kiln dried lumber assembled from varying pieces. Door panels for painted finishes without character techniques are MDF.
Flat panel doors are built with the same rail construction as raised panel doors with a 3/8″or 1/2″ wood panel, or MDF panel. Miter doors are built out of kiln dried lumber. The rails are mortise and tenon joint construction. Metro slab doors are particle board substrate with face applied veneers. Thermafoil doors are foil wrapped high density MDF.
Base Cabinets:
Sides are 1/2″ plywood and 3/8″ plywood floors. Interior parts are laminated to provide a smooth; durable interior.
Wall Cabinets:
Sides are 1/2″ plywood and 3/8″ plywood floors. Interior parts are laminated to provide a smooth, durable interior.
Finished Ends:
Finished ends for cabinets are matching hardwood veneer on 1/4″ substrate panel. For painted cabinets MDF substrate is used to prevent veneer checking. Hang Rails: All hang rails are solid hardwood lumber.
Frames:
Face frames are constructed of solid 3/4″ kiln dried lumber. Side, top, and bottom stiles are I 1/2″, Intermediate stiles are 3″. Frames drilled, glued, and joined by screw type fasteners to provide a strong durable joint.
Drawers:
5/8″ Standard Dovetail Drawer Boxes – 5/8″ finger jointed hardwood with 1/4″ plywood bottoms, dovetail* end•cuts on headers will be sanded but unfinished. Standard dovetail drawer heights are 3″, 4″, & 7″ tall.
3/4″ Premium Dovetail Drawer Boxes – 3/4″ hardwood with 1/4″ plywood bottoms, fully sanded with multi-coat finish, and logo brand Premium dovetail drawer heights are 3″, 4″, 7″ & 10″ tall.
Guides:
Guides for drawers are Hettich full access Quadro with 751b dynamic load & silent system closing for cabinetry 18″- 24″ deep. For cabinetry under 18″ deep, the Quadro without silent system closing will be used. Blum full extension guides for drawers are 75Ib dynamic load, self-closing, under-mount concealed guides.
Shelves:
All shelves unless otherwise specified are fully adjustable with full depth shelves in wall cabinets, and half depth in base cabinets. Adjustable shelves are constructed of 3/4″ plywood and supported by steel shelf pins. A3 (Rev. 02/02/16)
Finish: All exterior parts are hand stained and wiped with a selected variety of oil penetrating stains to allow the natural grain and beauty of the wood to show through. Interior finish consist of a 30 gram electron beam cured paper laminate. Exterior finish consist of two coats of catalyzed varnish topcoat.
Toe Kick: All base cabinets are constructed with a 1/2″ sub plate for the attachment of a loose 1/4″ thick X 3 3/4″ tail matching finish plywood toe kick. The cutout or “notch” for the toe kick is 4″ tall by 3″ deep.
ENVIRONMENTAL STEWARDSHIP PROGRAM
Shiloh cabinetry is ESP certified through KCMA to meet specific environmental guidelines. For more information about ESP certification visit www.greencabinetsource.org
CARB 2 CERTIFICATION
Finished goods comply with California Section 93120 – Phase 2 regulations
WOOD SPECIES
The real beauty of wood comes from the true natural qualities of the wood itself. Wood will vary color from shades of white, red, brown, green, to almost black. Grain variations of solid hardwood and veneers will vary slightly from wild to nearly straight in appearance. Solid wood panels naturally expand and contract with normal humidity changes due to interior heating and cooling. These characteristics are what makes wood beautiful, and distinct in character…W. W. Wood Products Inc does not warrant or under any circumstances consider color, graining, or minimal shrinkage a defect in material or workmanship.
Characteristics Of Cherry:
Cherry is a close grained multicolored hardwood which can contain pin knots, and grain variations appearing as waves and curls. Small sap pockets, mineral streaks, and white sap wood are also typical and are not considered defects. Color varies from pale yellow to deep reddish brown with some shades of white, pink, and even grey. Dark stains conceal some color variations, but there may be differences within a single door or drawer front. Cherry is extremely susceptible to mellowing and darkening with exposure to light. This is a beautiful and unique quality of the wood and is not considered a defect. Special attention and explanations must be used in clarifying this characteristic to potential customers. Door samples must be regularly updated to match current shades.
Characteristics Of Maple:
Maple is a finely grained wood with an even texture which can contain small mineral streaks, wavy or burl graining, as well as worm tracking. These are typical characteristics and are not considered defects. Color varies from creamy white, light blond, to dark reddish tones, and is susceptible to mellowing and darkening with exposure to light. Dark stains conceal some color variations, but there may be differences within a single door or drawer front. Door samples must be regularly updated to match current shades.
Characteristics Of Hickory:
Hickory is a heavy, strong hardwood with well pronounced grain, and open pores with a coarse texture. Hickory is known for its drastic color variations which range from white, to reddish brown, to dark brown. Hickory is susceptible to mellowing and darkening with exposure to light. Extreme variation in color and grain is expected within a single door or drawer front, and is not a reason for replacement. Door samples must be regularly updated to match current shades.
Characteristics Of Oak:
Oak is a heavy, hard and durable wood with very well pronounced grain, and open pores with a coarse texture. Oaks natural color ranges from white to brown and reddish brown, and is susceptible to mellowing and darkening with exposure to light. Dark stains conceal some color variations, but there may be differences within a single door or drawer front. Door samples must be regularly updated to match current shades.
Characteristics Of Alder (Clear):
Alder is a medium density hardwood with soft, straight grain, and even texture. Alders natural color ranges from pale yellow to reddish brown, and may contain small pin knots. Small dents on non-distressed Alder will be considered characteristic markings and not defects. End grain tear out is typical in the machining of alder. This tear out may appear rough, porous, or starved for finish. This may, or may not appear on samples. Tear out will not be cause for replacement. Door samples must be regularly updated to match current shades.
Characteristics Of Select American Poplar:
Select American Poplar is a fine grained hardwood with straight and lightly figured grain patterns. The selected material is light cream to tan in color. In select varieties, heavy green or mineral are defected out, however, some light green, or small amounts of mineral streaks may be present. These subtle color variations add character to the wood.
CABINET CARE AND MAINTENANCE
Basic Cleaning:
Wipe with a dampened, lint-free cotton cloth and promptly wipe dry. For removal of oil, grease, or daily spills, you may use a solution of mild soap and water, then dry promptly with a soft, lint free cotton cloth. Avoid using a dishcloth or sponge to clean cabinet surfaces as it may contain remnant of harsh detergents that can harm the finish. Do not use ammonia-based cleaners, soaps with dye, abrasive cleaners, or self-polishing waxes (especially those that contain silicone). We recommend the use of a quality cream furniture polish, such as Guardsman® furniture polish.
Wipe Spills Promptly:
It is very important to keep the cabinet surfaces dry. Wipe up spills immediately using a dry cloth with a “blotting” motion, rather than wiping the spill from the cabinet surface. Pay special attention to areas where water is common, such as the sink and dishwasher, and do not allow water and detergents to dry on the cabinet surface.
Avoid Excessive Moisture:
This is one of the worst enemies of any finish. Avoid draping wet towels over cabinet doors. Do not attach towel racks to door interiors and do not place coffee or tea makers where the steam will directly impact cabinet surfaces. Immediately dry off any areas where water has spilled.
Avoid Excessive Heat:
Avoid placing cabinet appliances where the heat is directed onto cabinet surfaces. The stability of the wood and finish can be negatively impacted.
Avoid Abrasives:
Never use scouring pads, steel wool, or powdered cleaners as these methods of cleaning may penetrate the surface, allowing food or moisture to enter and cause deterioration of the finish.
Final Thoughts:
Wood products and their finish are only as good as the care they receive. Proper care such as we recommend will extend the life and beauty of your cabinetry. Remember, leaving water or other moisture on the cabinet surface for extended periods of time will harm the finish and will not be covered under any warranties.
ALL WOOD STOCK CABINETRY
CRAFTSMAN LIMITED WARRANTY
JS International, Inc. (warrantor) warrants to the original consumer purchaser only that all products manufactured or supplied by warrantor will be free from defects in material and workmanship under normal use and service for one (1) year from the date of purchase. (Proof of purchase required.)
This warranty does not cover damage resulting from normal wear, accident, misuse, dirt, water, tampering, unreasonable use, improper installation, service performed or attempted by unauthorized service agencies or units that have been modified or used for commercial purposes.
If the product exhibits such a defect, please call JS International, inc. (800-239-0036) or write with a description of the defect. JS International will, at their option, provide repair or replacement parts or replace with a functionally equivalent product. Such repair or replacement parts or products shall be at warrantor’s expense, but consumer shall bear all other expenses, including but not limited to, cost of removal, transportation, re-installation, communication and any special service requested by you such as overtime labor, etc. Repaired or replaced items carry only the unexpired portion of the original warranty.
Except to the extent provided by applicable law, all implied warranties, including warranties of merchantability and fitness for a particular purpose, we are limited in duration to the shorter of the period provided by law or the period of this warranty, and under no circumstances shall JS International be liable for incidental damages sustained in connection with the product. The express warranty above constitutes the entire warranty and is in lieu of all others expressed or implied.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other legal rights which vary from state to state.
JS International, Inc. 485 Commerce Drive, Fall River, MA 02720 Tel: (508) 675-4722 Fax: 508-536-4881
DISCLAIMER: All information and material contained within the KBUF website is strictly for informational and educational purposes only.
All items, descriptions, pictures, dimensions and size designations given on this website are for reference only and should not be used for any final decision without confirmation of current factory product specifications.
KBUF makes no express or implied warranties, representations or endorsements other than those provided by our manufacturers specifically for our customers.**** All items are subject to change without prior notice****
LEGACY/DEBUT CABINETS 5 YEAR LIMITED WARRANTY
| Legacy Cabinets, Inc. warrants its “covered products” to the original consumer purchaser to be free from all defects in workmanship and material under normal use for a period of five years from the original date of purchase. “Covered products” includes cabinet boxes, doors, drawers, shelves, and accessories that are manufactured by Legacy Cabinets, Inc. Any accessories or other products sold with or as a part of any “covered product” that were not manufactured by Legacy Cabinets, Inc. are excluded from the definition of “covered products” and coverage by this limited warranty.
Legacy Cabinets, Inc. will replace defective “covered products” for the original consumer purchaser free of charge during the warranty period as long as the Legacy Cabinets distributor is contacted within the warranty period in the following manner. In order to receive replacement products under the terms of this warranty, the original consumer purchaser must contact the distributor in writing within the warranty period. The writing must include (1) a description of the product (2) the date and place of purchase, (3) a description of the defect, (4) a request that the product be replaced, and (5) proof of purchase. This warranty does not cover misuse, abuse, improper storage, neglect, acts of God, exposure to moisture, exposure to extreme temperatures, or improper installation. Additionally, this warranty does not cover wear or deterioration that results from natural aging, including expansion and contraction. Any incidental, consequential, or other damages of any kind or nature are also excluded. This warranty does not cover discoloration such as lightening or darkening due to light exposure, natural or artificial. Age, lighting, and exposure to the elements all have an expected and natural effect on wood and are not considered to be manufacturer’s defects that are covered by this warranty. This warranty does not include any expenses incurred in removal, shipment, or reinstallation of the “covered products”. Legacy Cabinets, Inc. will not assume or authorize anyone to assume for us, any liability in connection with the sale of Legacy’s products. This warranty shall not apply in storage situations where loading exceeds the Kitchen Cabinet Manufacturers Association testing and certification standards. In addition, this warranty shall not apply to any products used or installed in conjunction with Legacy Cabinets such as plumbing fixtures, countertops, or appliances. Legacy Cabinets, Inc. reserves the right to change design, specifications, and materials as conditions require when improvements are developed. The manufacturer has no obligations to incorporate such changes in products previously manufactured. Upon inspection, Legacy Cabinets, Inc., at their discretion, will either replace or repair the defective product. Replacement parts may not match your existing cabinetry due to changes in the finish and wood over time. This warranty is non-transferable. This warranty gives you specific legal rights. You may also have other rights, which vary from state to state. |
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